‘Outpatient’ refers to a patient who leaves the medical facility on the same day after his or her consultation, diagnosis and treatment. Outpatient Services are an integral part of the care pathway of patients and may occur at the beginning, middle or end of the patient journey within the hospital setting. A patient's impression of the hospital begins at the OPD. This impression often influences the patient's sensitivity to the hospital and therefore it is essential to ensure that OPD services provide an excellent experience for customers. It is also well-established that 8 to 10 per cent of OPD patients need hospitalization. There is a growing emphasis on continuous quality improvement, flexibility and innovation in health service delivery at this entry point of a hospital.
Waiting and treatment times are usually regarded as indicators of service quality. Mediware’s OP Management module offers automated workflows to streamline your outpatient management processes, reduce waiting times and boost productivity.
Features & Benefits:
Centralised Appointment system based on time or token number
Patient registration as well as advanced booking
Options for cross consultation and record requisition
Compare your monthly visits & revenue
Search options based on patient details such as name , address, MRD number and phone number
Image capturing and storage
Integrated with multiple money collection modes
Get daily statements
Ensure confidentiality with tight security settings
Attach the documents and reports your patients bring in
Generate consultation fees automatically
Record insurance details
Pre-record your procedure rates
Keep a record of Medico Legal Cases separately
Create unique MRD numbers for each patient
Bar code generation and support
Integrated with ICD-10 (International Coding for Diseases)
Interfaced with finance module
Centralised Appointment Booking System (CAS)
CAS (Mediware Centralised Appointment Booking System) is a web based medical appointment booking system, with features designed to save your time and money, whilst growing your client base. With the CAS, the user can check, schedule, change or cancel their existing medical appointments. Patients can choose their preferred appointment slots and get confirmation on rescheduled appointments immediately. CAS streamlines the day-to-day operational procedures at the front office and significantly increase productivity.
Compared to the usual queuing method, the web-based appointment system could significantly reduce total waiting time at OPDs. When a patient makes an appointment request, the system is able to evaluate the patient’s needs for that appointment and automatically check the availability of the doctors and come up with various time slots for appointment, providing them with multiple options to choose from. This frees up the staff who would otherwise spend tedious amounts of time checking the availability of these resources manually. Appointment status can be viewed online any time. Once appointment is booked, the system sends this confirmation to the patient via SMS or Email.
Features & Benefits:
Boost your hospital revenue with specific features like automated appointment reminders
Book recurring medical appointments in seconds
Check the schedules at any location
Keep your clients informed about booking through SMS and Email reminders
Options for new as well as re-visit bookings
Doctors’ availability displayed in calendar view
Appointment status view
Booking overview available in printable formats for offline use
Multiple views (daily, weekly, monthly views) of appointments
Colour coding to indicate appointment types
Customisable time slot display
Manage your waiting lists
Hospital Information Desk deals with inquiries or requests for information from the visitors. It is necessary for anyone at this desk to be able to help the enquirers by providing relevant information on directions asked for.
Mediware Enquiry desk module helps in storing and providing information such as directions to any location within the hospital or campus, services provided by the organisation, hospital maps, inpatient location and details, availability of doctors, hospital directories, hospital holidays, parking information, unit visiting hours etc.
Doctors’ leave information
In patient details and location
Multi-criteria Search options such as patient’s name, date of admission , date of birth, phone number etc
Treatment costs of an insured patient visiting your hospital is normally paid direct by the insurance company and the payment is based on the agreements between his/her insurer and the hospital. The insurance processing in a medical office should well integrate with the front office/OPD modules and other billing and finance modules in order to reduce data entry errors, to meet the validation and requirement constraints and to generate claims according to the insurance company’s policies and rules.
Mediware’s Insurance Desk module works with hospitals that are under cashless insurance network as well as the ones that offer reimbursement facility to patients. This module deals with transactions such as insurance scheme settings, claim generation, billing, claim submission, tracking of submitted claims and reports , claim status updating etc . Rates can be set based on various insurance schemes of insurance companies and TPA’s( third party administrators). It supports co-payment and deductible amount settings also.
Set Individual rates and discounts for various insurance companies / TPAs
Online data validation checks for all health insurance card types
Generate insurance claims, follow up pending and partly settled claims
Keep a record of pending claims and resubmissions, rejected claims
Update claim status
Insurance receivables register
Record of resubmitted claims got rejected
Online insurance number validation option
Record of partly settled claims
For a new visitor, a hospital environment can be quite confusing and intimidating. Mediware Kiosk is designed to provide medical services related information to people arriving in the hospital waiting room environments. Kiosks are ideal for providinggeneral information in hospital lobbies.
Hospitals can use kiosks to feed informative data such as in-patient locations, OP booking status, doctors on leave, hospital maps and directories, visit hours, consulting hours, types of services available, hospital facilities, comprehensive health check up packages, hospital history, latest news, achievements, new ventures, hospital website etc. With a single touch, the visitor can easily find the required information from a kiosk.
Features & Benefits:
Information can be accessed 24/7
Accessibility to hospital website
Can be used for health education and promotion and consumer health information
Improves quality of information provided and thus the quality of services
Expand and enhance relationship between patients, visitors, and your hospital
Give important information about hospital resources and services.
Return on investment
Self-service kiosks decrease HR overhead
Improves customer retention rate
Improves quality of service
This module enables generation of bills for the services provided and the money collected from the patient. For insured patients, a copy of the bill is sent to the company for payment. This module facilitates collection of advance amount and refunding the excess amount received after providing the required services.
OP Billing module can fetch all the charges incurred by the patients at different departments within the hospital. Services like lab investigations done, medicines issued, fee for consultation, food, beverage and miscellaneous expenses will automatically get updated on the OP Billing module.